Automotive Claims Advisor - Classified Ad

Claims Advisor

Since 1980, Interstate has been a leading provider of service contract and extended warranty programs. We are proud to say that Forbes Magazine has recognized us as one of the Top 200 Best Small Companies in America for three consecutive years. Interstate continues to be a market leader by continually pioneering new technologies, exceeding expectations, and providing value to our partners and customers.

We are currently recruiting for Claims Advisors in the Atlanta, GA area with automotive/power sports/marine/RV backgrounds. Candidates should provide customers with exceptional customer service which ensures customer satisfaction while promoting loyalty.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Receive incoming calls from repair facilities, obtain and confirm all facts required to validate mechanical failures, determine coverage and provide authorizations. Maintain positive internal and external customer relationships by exhibiting a courteous and professional demeanor. Initiate inspection requests as needed and review incoming reports to complete claim adjudication process. Accurately document claim files with notes, evaluations, and decision making processes Contact outside sources (i.e.; repair facilities, outsourcing suppliers/distributors) for additional information required to complete claim adjudication. Research and resolve routine inquiries received from repair facilities, relating to service contract Research and respond to claim review requests received from customers relating to the settlement of a claim. Perform other related duties as assigned.

REQUIRED SKILLS/EXPERIENCE:

High school diploma or equivalent required Minimum 3 years of recent automotive/RV/motorsports technician or service advisor experience Strong verbal, written and telephone communication skills Strong computer skills using multiple Windows applications and the ability to multi-task between various claims systems/tools Ability to sit for long hours and handle high call volume Strong negotiation and decision making skills Excellent customer service skills

DESIRED SKILLS/EXPERIENCE:

ASE Certification Call center experience Bilingual (English/Spanish) a plus

Click Here To Apply Online