We are growing Los Angeles Metro Area Toyota dealer and a unique opportunity is available for a Service Manager looking to take us to the next level.
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| Service Manager Responsibilities include (but not limited to): |
- Ensure proper processes are in place and followed Service Consultants to promote the sale of appropriate service and parts to every customer every time.
- Ensure proper staffing throughout the department at all hours of the day
- Work with the parts department as appropriate to ensure proper stocking of high moving parts
- Maintain the highest possible standards of workmanship.
- Assure proper repair order flow to satisfy warranty/dealership/business office requirements
- Maintain reporting systems required by the general manager, company and manufacturer
- Assist in development of annual service budget for use in connection with annual sales forecast
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
- Administer manufactures warranty per the service policy and procedures manual
- Maintain Customer Satisfaction Index at or above that of manufacturer requirement or dealership
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| Requirements: |
- High school diploma or equivalent (Required)
- 2 year or 4 year college degree or technical degree (Preferred)
- Five or more years experience as a Service Manager. Honda or Toyota experience a plus
- Excellent verbal and written communication and interpersonal skill
- Great attitude and high energy personality
- Valid drivers license and clean driving record
- Demonstrated customer service skills
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| Available Benefits Include: |
- Medical, Dental and Vision
- Life Insurance
- 401 (k)
- Paid Vacation
- Great family working environment
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| Please contact by email. |
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