Automotive Service Manager - Classified Ad
Service Manager
Puget Sound Area - Washington
We're looking for an experienced energetic professional who has successfully delivered on goals while maintaining the highest customer satisfaction. The Service Manager will manage the efficient and profitable operation of the service department.
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| Primary Responsibilities: |
- Assist in development of departmental goals and initiate the action to achieve them
- Makes CSI a department priority; ensures personnel are courteous and professional with customers
- Handles customer complaints immediately in accordance with dealership guidelines
- Administers, communicates, reviews and correctly processes warranty claims between customers, personnel and manufacturer
- Review and manage expense structure to maximize profitability
- Hires, trains, motivates and monitors the performance of the service department personnel
- Responsible for establishing, implementing and monitoring individual and shop goals
- Planning and executing on-going service advertising programs
- Maintaining daily sales and production records
- Serves as liaison between customer, dealership and factory representative
- Maintains high-quality service repairs and minimizes comebacks; conducts periodic spot checks of completed jobs for thoroughness and quality
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| Required Experience Ideal candidates will have: |
- Proven track record of achieving or over-achieving goals
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Outstanding communication skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- 5+ years of Service Management or Fixed Operations Management experience
- Fixed Ops knowledge in overall operations, management, and wholesale relations area plus
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| Compensation: |
| We offer competitive pay, health, dental, and life, 401(k) program, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities. |
Join a Leading Automotive Retailer and discover a career that offers more!
THIS IS A COMMITMENT TO A FUTURE NOT JUST A JOB.
Please contact by email.
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